Frequently Asked Questions
Everything you need to know about shopping with Ally Fashion
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that sale items are eligible for store credit only.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options like Afterpay and Klarna.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fit can vary between different styles.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. Please contact our customer service team within 30 minutes of placing your order if you need to make any changes.